Privacy Policy

PRIVACY POLICY

This page was last modified on 03-01-2022.

PART 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our shop as part of the buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address. When you browse our shop, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn more about your browser and operating system. Email marketing (if applicable): With your consent, we may send you emails about our shop, new products and other updates.

 

PART 2 - CONSENT

 

How do I give my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we agree that we will only collect and use that information for that specific reason. If we ask for your personal data for a secondary reason, such as marketing, we will either ask you directly for your express consent or give you the opportunity to say no.

 

How can I withdraw my consent?

 

If you change your mind after registration, you may withdraw your consent to the further collection, use or disclosure of your information at any time by contacting us at Support@novamode.nz

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required to do so by law or if you breach our terms of use.

 

SECTION 4 - SHOPIFY

 

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

 

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment: If you choose to use a direct payment portal to complete your purchase, Shopify stores your credit card details. It is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once the transaction is completed, your transaction data is deleted.

 

All Direct Payment gateways comply with PCI-DSS standards, which are administered by the PCI Security Standards Council, an alliance of brands such as Visa, Mastercard, American Express and Discover.

 

The PCI-DSS requirements help ensure the secure handling of credit card data by our shop and its service providers. For more information, you can also read Shopify's Terms and Conditions (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy).

 

PART 5 - KLARNA

 

In order to offer you Klarna's payment methods, we may provide your personal data in the form of contact and order details to Klarna during the checkout process so that Klarna can assess your eligibility for their payment methods and tailor these payment methods to you. The processing of the personal data you provide will be in accordance with Klarna's own privacy policy".

 

Billpay's/Klarna's payment options: In order to offer you Klarna's payment options and to assess your eligibility for their payment options and to tailor the payment options to you, we may share your personal data in the form of contact and order details with Klarna and Billpay at checkout. Your personal data will be treated in accordance with applicable data protection legislation and as set out in Klarna's Privacy Policy and Billpay's Privacy Notice.

 

SECTION 6 - THIRD PARTY SERVICES

 

In general, third-party service providers engaged by us will only collect, use and disclose your information to the extent necessary to provide the services they provide to us.

 

However, certain third parties, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we encourage you to read their privacy policies so that you can understand how your personal data is processed by them.

 

In particular, remember that certain providers may be based in or have facilities located in a different jurisdiction from you or us. Thus, if you conduct a transaction using the services of a third-party service provider, your data may be subject to the laws of the jurisdiction(s) where that service provider or its facilities are located.

 

For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, your personal information used to complete that transaction may be disclosed under US law, including the Patriot Act.

 

Once you leave our shop's website or are redirected to a third-party website or application, you will no longer be subject to this Privacy Policy or our website's Terms and Conditions.

 

Links

 

When you click on links in our shop, they may direct you away from our website. We are not responsible for the privacy practices of other websites and recommend that you read their privacy statements.

 

Google Analytics: our shop uses Google Analytics to track who visits our website and what pages are viewed.

 

SECTION 7 - SECURITY

 

To protect your personal information, we take 

To protect your personal information, we take reasonable precautions and follow industry standard practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

When you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. While no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply additional generally accepted industry standards.

 

SECTION 8 - COOKIES

 

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to disable cookies. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.). _shopify_visit, no data storage, kept for 30 minutes from last visit, used by our website provider's internal statistics tracker to keep track of the number of visits _shopify_uniq, no data storage, expires at midnight (relative to the visitor) the next day, counts the number of times a single customer visits a shop. Card, unique token, retained for 2 weeks, stores information about the contents of your shopping cart. _secure_session_id, unique token, sessional storefront_digest, unique token, undefined If the shop has a password, this is used to determine whether the current visitor has access. PREF, which persists for a very short period of time, set by Google and keeps track of who visits the shop and from where.

 

SECTION 9 - AGE OF CONSENT

 

By using this website, you represent that you are at least of legal age in your state or province of residence or that you are of legal age in your state or province of residence and you have given us permission for your minor dependents to use this website.

SECTION 10 - CHANGES TO THIS PRIVACY NOTICE

 

We reserve the right to amend this Privacy Policy at any time, so please review it regularly. Changes and clarifications will take effect immediately after they are posted on the website. If we make significant changes to this policy, we will notify you of the changes here so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. If our company is acquired or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY.

 

Text marketing terms and conditions:

We use a text messaging platform to which the following terms and conditions apply. By signing up for our text marketing and notifications, you agree to be bound by these terms and conditions. By entering your phone number at checkout and initiating a purchase, by signing up via our registration form or via a keyword, you consent to us sending you text messages (for your order, including reminders for cancelled orders) and text marketing offers. You acknowledge that consent is not a condition of purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company based in Sofia, Bulgaria, EU. This data is used to send you targeted marketing messages and notifications. When sending text messages, your phone number is passed on to an SMS operator to ensure delivery of the messages.

If you no longer wish to receive marketing text messages and notifications, reply STOP to every mobile message we send you or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of unsubscribing, such as using other words or requests, are not considered an appropriate method of unsubscribing. Messages and data may be subject to charges. If you have any questions, please text "HELP" to the number on which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the above procedure.

 

QUESTIONS AND CONTACT INFORMATION

 

If you wish to access, correct, amend or delete the personal information we hold about you, lodge a complaint or simply obtain more information, please contact our data protection Support@novamode.nz